Emergency alerting: Code Red, 311, and wireless alerts
Summary
Councilor Sanchez criticized the 311 reporting website as not user-friendly for older or non-English-speaking residents. IT explained why a mobile app was replaced by a responsive web page and reminded callers they can dial 311 directly.
At a glance
- Total mentions
- 2
- Last 30 days
- 1
Discussed at 1 meeting in the last 60 days; most recently Oct 20, 2026.
Impact analysis
PVD 311 development carries a $150,000 contract line in the IT budget.
Residents reporting potholes and city service issues across DPW, Parks, and Public Property.
Residents less comfortable with web tools may find online reporting harder than a phone call.
Mentions & discussions (2)
Special Committee on Ways and Means - Regular Meeting — October 20, 2026
PEMA explained when each alert channel is used — 311 for routine info, Code Red for emergencies (only for the ~15,000 residents who opted in), and state-issued wireless alerts that hit every phone. A new silent wireless alert option is rolling out after the Brown incident.
Special Committee on Ways and Means - Regular Meeting — May 26, 2026
Councilor Sanchez criticized the 311 reporting website as not user-friendly for older or non-English-speaking residents. IT explained why a mobile app was replaced by a responsive web page and reminded callers they can dial 311 directly.
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